{"id":4202,"date":"2025-11-24T17:39:01","date_gmt":"2025-11-24T16:39:01","guid":{"rendered":"https:\/\/ravspa.mapo.dev\/general-information\/indicatori-di-qualita"},"modified":"2025-12-01T10:42:38","modified_gmt":"2025-12-01T09:42:38","slug":"quality-indicators","status":"publish","type":"page","link":"https:\/\/ravspa.mapo.dev\/en\/general-information\/quality-indicators","title":{"rendered":"Quality indicators"},"content":{"rendered":"\n<p>RAV applies service quality indicators, valid for all motorway concessionaires and defined on the basis of Directive No. 102\/2009 of the Minister of Infrastructure and Transport with the General Directorate for the Supervision of Motorway Concessionaires.<\/p>\n\n\n\n<p>The indicators are&nbsp;<strong>continuously<\/strong>&nbsp;monitored, and the results of the measurements, which are finalized annually, are communicated to the Ministry and made known to users through publication in the<strong>&nbsp;Service Charter<\/strong>&nbsp;and on the&nbsp;<strong>company&#8217;s website<\/strong>.<\/p>\n\n\n\n<p>The quality indicators are as follows:<\/p>\n\n\n\n<figure class=\"wp-block-table vertical-align-table mb-6\"><table class=\"has-fixed-layout\"><thead><tr><th><\/th><th>UNIT OF MEASUREMENT<\/th><th>REFERENCE STANDARD<\/th><th>COMPLETION OF 2024 OBJECTIVES<\/th><\/tr><\/thead><tbody><tr><td><strong><strong>Base factor: Travel safety<\/strong><\/strong><br>Time of advance notice of communications, through ordinances, related to work zones with duration >5 days.<\/td><td>Time (h) of advance notice in 85% of cases<\/td><td><strong>24H<\/strong><\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"26\" height=\"26\" class=\"wp-image-3498\" style=\"width: 26px;\" src=\"http:\/\/ravspa.mapo.dev\/wp-content\/uploads\/2025\/11\/spunta_0.png\" alt=\"\" srcset=\"https:\/\/ravspa.mapo.dev\/wp-content\/uploads\/2025\/11\/spunta_0.png 200w, https:\/\/ravspa.mapo.dev\/wp-content\/uploads\/2025\/11\/spunta_0-150x150.png 150w\" sizes=\"auto, (max-width: 26px) 100vw, 26px\" \/><\/td><\/tr><tr><td><strong>Base factor: Regularity<\/strong><br>Horizontal road signs condition (Retroreflection)<sup>\u00a0(1)<\/sup><\/td><td>(RL) Retroreflection (mcd lx-1 m-2)<\/td><td><strong>100** RL<\/strong><\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"26\" height=\"26\" class=\"wp-image-3498\" style=\"width: 26px;\" src=\"http:\/\/ravspa.mapo.dev\/wp-content\/uploads\/2025\/11\/spunta_0.png\" alt=\"\" srcset=\"https:\/\/ravspa.mapo.dev\/wp-content\/uploads\/2025\/11\/spunta_0.png 200w, https:\/\/ravspa.mapo.dev\/wp-content\/uploads\/2025\/11\/spunta_0-150x150.png 150w\" sizes=\"auto, (max-width: 26px) 100vw, 26px\" \/><\/td><\/tr><tr><td><strong>Base factor: Information to users<\/strong><br>Response time to communications and complaints via email to the address\u00a0<strong><a href=\"mailto:info@ravspa.it\">info@ravspa.it<\/a><\/strong><\/td><td>Time (days) of response in 85% of cases<\/td><td><strong><strong>10 working days<\/strong><\/strong><\/td><td><img loading=\"lazy\" decoding=\"async\" width=\"26\" height=\"26\" class=\"wp-image-3498\" style=\"width: 26px;\" src=\"http:\/\/ravspa.mapo.dev\/wp-content\/uploads\/2025\/11\/spunta_0.png\" alt=\"\" srcset=\"https:\/\/ravspa.mapo.dev\/wp-content\/uploads\/2025\/11\/spunta_0.png 200w, https:\/\/ravspa.mapo.dev\/wp-content\/uploads\/2025\/11\/spunta_0-150x150.png 150w\" sizes=\"auto, (max-width: 26px) 100vw, 26px\" \/><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><sup>(**) Compliance with the standard is verified, excluding the winter operations period, on 90% of minimum sections of 20 km, in accordance with the Single Convention.<br>(*) The data refers exclusively to measurements carried out on the carriageway along the continuous emergency lane stripe. Sections in tunnels, service areas, appurtenances and work zones areas are not considered.<\/sup><\/p>\n\n\n\n<p>In the year 2024, all reference standards were achieved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RAV applies service quality indicators, valid for all motorway concessionaires and defined on the basis of Directive No. 102\/2009 of&#8230;<\/p>\n","protected":false},"author":1,"featured_media":4189,"parent":4193,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4202","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quality indicators - Raccordo Autostradale Valle d&#039;Aosta S.p.A.<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quality indicators - 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